I am a liberal, a democrat and a union steward.
So, you can imagine; I have been called a whiner many, many times. I consider it a compliment. That's a big reason I blog. Blogs can be great places to whine.
Many people are afraid of confrontation. They will remain silent even when they see problems. In my opinion a strong organization is one that confronts problems. But, how does an organization know it has a problem? It embraces its whiners.
The whiners are your canaries in the coal mine, your first line of alert. So, if you call me a whiner don't be surprised if I say, "why thank you."
Organizations who recognize the value of whiners and provide them with a venue; have a lot to gain. Even if the whiners are only right ten percent of the time, you want to know that ten percent! Those who don't, risk finding much harsher critics; their customers.