Showing posts with label Out of the box. Show all posts
Showing posts with label Out of the box. Show all posts

Tuesday, December 15, 2009

How we use Google Docs at the Help Desk

We have been using and are crazy about Google Docs at the San Jose State University Help Desk. Why? Because Google Docs have greatly improved our ability to collaborate efficiently. Rather than e-mail copies of Word files from person to person and hope the end result is not mass confusion; we invite users to work together of the documents we have stored in Google's Web cloud.

We build right sized collaboration teams of subject matter experts (SMPs), staff users, writers and editors around a document based around the need to get the job done. In this post we will illustrate how we do this.

For any of this to make sense; you need to understand the concepts in the following video. This is how Google Docs works:

Understanding Google Docs Video

Sharing a document with others is very simple. Here is another video that shows you how to add people to collaborate on a Google Document.

As you follow the progress of a team around a document, you may want to view the revision history to see who did what to the document. It is easy to do this. Select "see revision history" from the file menu of the Google document.

See revision history in the File menu of Google Docs

After you make this selection you can see the work of the multiple editors of, or contributors to, the document and/or roll back to a previous version.

A view of the revision history of a help desk document.

Using Google Docs we have been able to create teams around on-line and training documents based of the expertise and the skill sets needed to create successful documentation. We have also been using this approach for several years for asset management. This work flow has significant potential also for group efforts like department newsletters. It is hard to imagine reverting to our old inefficient work flow of mailing Word files and tracking changes to those files.

Wednesday, October 21, 2009

IBM Launching an OS to compete with Windows

According to a Network World post by Jon Brodkin, "IBM Tuesday said it is teaming up with Canonical to provide cloud- and Linux-based desktop packages in the United States at half the cost of upgrading to Windows 7. It's called the IBM Client for Smart Work package, which was initially launched last month in Africa, as it was designed for emerging markets."

I suggest they call it Warp Two.

Thursday, October 01, 2009

Is Apple poised to redefine print?

There is more discussions on Gizmodo on the often discussed but never delivered Apple Tablet computer. It was once proposed as a MacTablet, but now it looks more and more like a MacKindle. This could be an intriguing tool for paperless newspaper delivery. According to Brian Lam of Gizmodo:

"Apple is in talks with several media companies rooted in print, negotiating content for a "new device." And they're not just going for e-books and mags. They're aiming to redefine print."

I hope if such a product is released, they work will cell carriers like AT&T to bundle data delivery over Edge and 3G networks so if such a device comes out it is able to deliver content without being restricted to often locked down WiFi networks.

They have a huge distribution engine in the iTunes Store. PDF podcasts would be a wonderful way to distribute print content, both paid and free.

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Thursday, January 08, 2009

What I love most about MacWorld

Toodle Developers

Adobe was not at this years MacWorld and Apple will not be at the next. If MacWorld survives the loss of these anchors the best part will hopefully remain. My favorite part of MacWorld are the displays around the edge and in the obscure corners of MacWorld. That is where you find passionate developers like Jessie Youngblood and Steven Abbagnaro of Tooble. These are the folks who have the new ideas and the fresh products the ones you don't read about on the A-list blogs or in the trades. Tooble is a cool product and will meet a need I have to use YouTube Videos in classroom presentations.

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Thursday, December 11, 2008

Free VM Ware?

Do you want to run Windows on your Mac but don't want to buy Parallels or VMWare Fusion? There is a free program called VirtualBox that is Open Source that reportedly does the same thing. According to their Web site:

VirtualBox is a family of powerful x86 virtualization products for enterprise as well as home use. Not only is VirtualBox an extremely feature rich, high performance product for enterprise customers, it is also the only professional solution that is freely available as Open Source Software under the terms of the GNU General Public License (GPL). See "About VirtualBox" for an introduction.

It is on my list of things to try out. As companies lay off talented programmers expected that pool of talent to find expression supporting Open Source projects like this.

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Saturday, December 06, 2008

Easy Wi-Fi for SJSU Wireless

A company called Devicescape has created an iPhone application that is really, really cool. It is called Easy Wi-Fi and it works great on our not so easy SJSU wireless network. UPDATE --> This program is also available for Macs and PCs!

What does this program do?
Simple, think about how you have to log onto the campus network. Assuming your computer finds the SJSU wireless network you then have to open your iPhone web browser. Then, you enter in your SJSUOne user name and password user credentials. It is that part that is the pain, because with a hand held device like an iPhone you have to do the two finger zoom thing and then type in your user credentials. That is a real annoyance.

To add to this annoyance if you make a mistake, your log-in session times out, your device goes to sleep and/or you roam to another wireless access point you have to repeat the process. This where Devicescape's Easy Wi-Fi comes in.

This little three dollar iPhone app has settings for tons of wireless networks in the country including SJSU's.

UPDATE --> This program is also available free for Macs and PCs and costs $1.99 for iPhone and iPodtouch! (That is cheap and well worth it. It works great @ SJSU.)

Here is how it works. You enter in your user credentials into the application then it, and not your web browser, logs onto the SJSU wireless network. (Yes, you will have to change your password in Devicescape's Easy Wi-Fi software when you change your SJSUOne password.)

It just works! It makes it look like our wireless network is an open network. It transparently mymicks how a Web browser works and it is very cool. The most publicized use for this product is using it for logging onto ATT Wi-Fi at Starbuck's. This is fine but I am at work a lot more than I am at Starbucks!

This is the first iPhone app I paid money for. They have versions for PC's, and Macs available as well. I have not tested these. UPDATE ---> I have tested it on Macs and it works great!

More is on their Web site. This could make a lot of people at SJSU's lives easier. UPDATE --->This will make a lot of people at SJSU's lives easier.

This is a killer app!!!!

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Monday, December 01, 2008

IBM see's economic meltdown as an opportunity

According to a recent Factiva:

Believe it or not, the leader of Big Blue is talking about the financial crisis and the prospect of systemic overhaul. As companies around the globe try to get ahead of the economic maelstrom by laying off employees, shuttering factories, and cutting R&D, IBM is headed in another direction. In the face of a meltdown, Palmisano continues, "you can retrench, pull in your horns, protect the balance sheet, and preserve cash. Or you can realize that this is about humanity screaming for change."

Thursday, November 13, 2008

Microsoft Windows Azure

Microsoft's new OS for cloud computing

According to Wikipedia, "Windows Azure is the name of the upcoming cloud-based operating system ("cloud" is a metaphor for the Internet) being developed by Microsoft, announced by Ray Ozzie at the Microsoft PDC on October 27, 2008.

Microsoft's Web site for Azure says, "The Azure Services Platform provides a wide range of internet services that can be consumed from both on-premises environments or the internet."

Google, and the range of Google applications, have long pointed out that the future of software is the cloud. Empowered by always on portable connected devices, like the iPhone and the Android mobile device platform. Phones and portable computers are merging into a mobile computing platform that is neither a mere phone nor a laptop computer and is more than both. Wired together, using high speed telcom technologies like 3G, and using real-time Web technologies like Jabber and Extensible Messaging and Presence Protocol (XMPP). The Web is becoming more synchronous and cloud computing is a huge part of that.

Installing software is increasingly becoming a thing of the past. There will be no need. Our applications will be in the cloud! All users will need to do is to be there. The good news is they will be. They already are.

It will be interesting to see where Microsoft goes with Azure. Educators need to watch this type of technology. It will likely be mainstream by the time today's freshmen graduate. If we are not there, where will our students be? We gotta get our heads beyond e-mail and Web pages and into and wrapped around; the cloud.

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Wednesday, October 15, 2008

Best value Mac laptop; the 13" white MacBook

Buy it then Hack it; your new MacBook!

If you, like me, consider the new 13" MacBook a downgrade, then here is what you should do (and IMHO you will get more for less!) Buy the $999 White MacBook as bare bones as possible (even cheaper with an education discount.) When you order it also order 4GB of RAM and the biggest notebook SATA drive you can get from Other World Computing. You will get a great little Mac for way cheaper than Apple is charging for their new downgrades. You pay less and you get that precious Firewire port for video. You can get a cheap, less than $25, USB enclosure for the hard drive you will be removing from your MacBook. Before you swap drives, you can use Carbon Copy Cloner to copy the data on the old/new Hard Drive to the new/new Hard Drive. That's what I would do if were replacing my still perfectly good white MacBook. You get a great value Mac with a dandy portable hard drive to boot!

I may even do this myself before the white MacBooks go for good.

[A 12-inch MacBook Pro Forum]

Vote for a 12-inch MacBook Pro:

[Here is a Poll on 12 Inch MacBook Pros]

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Thursday, September 11, 2008

Sam Lawrence on 9/11 and the social software movement

Sam Lawrence has this great blog post on 9/11 and the social software movement. Lawrence said, "Getting to who and what we needed faster was critical in this time of need. The companies didn’t matter, the people did." He sees 9/11 as a moment of change for social media. Lawrence said, "We commented, we connected, we asked why. News broke faster over blogs and email than traditional media. At the same time our government quickly learned that their systems weren’t built to connect the dots the way we really needed them to."

I learned of Lawrence's post from Shel Israel's Twitter feed. I highly recommend both.

Friday, August 01, 2008

How we use Google Docs

Tech Tips: Google Docs and the Help Desk

About Google Docs
According to Wikipedia, "Google Docs is a free, Web-based word processor, spreadsheet, and presentation application offered by Google. It allows users to create and edit documents online while collaborating in real-time with other users. Google Docs combines the features of two services, Writely and Spreadsheets, which were merged into a single product on October 10, 2006. A third product for presentations, incorporating technology designed by Tonic Systems, was released on September 17, 2007."

Google Apps @ SJSU
According to a Web page maintained by the SJSU Web Services team (at the time of this writing), "San Jose State University is in the early stages of using Google Apps Education Edition. Currently only faculty and staff are given access. We hope to include students at a later time, when technical challenges around associating student email addresses with Google Apps is resolved." Currently this is being called, "Google Apps @ SJSU".

Known Issues
There are issues using Google Docs if you are intending on inviting university employees into collaboration with people with non-sjsu.edu e-mail accounts. A person with an sjsu.edu e-mail account cannot be invited into collaboration using Google's own brand of Google Docs. We have found, at the help desk, that the best bet is for all parties involved in collaboration to have e-mail accounts that are not in the sjsu.edu domain. We have found, Gmail accounts work best. If you have an sjsu.edu e-mail address and you try to access Google's own Google Docs after being invited by a person not from an sjsu.edu account, you will be forced into an SJSUOne authentication. Even then, you will not be able to get to the document you have been invited to edit. The best bet is to stay off the reservation, for now!

Help Desk Google Docs Work Flow
At the university help desk we use Google Docs extensively for preparation of documentation. This way teams can collaborate on our documentation easily. Because we invite students to collaborate on our documentation we are using the Google's own version of Google Docs. Our work around has been to ask our help desk entire staff to get Google Gmail accounts and to issue invitations to the Google Gmail account for the users we wish to invite to collaborate on the document. We may, as an option, invite them via a seperate e-mail to their sjsu.edu or other e-mail address telling them, "please check your Gmail e-mail account for an invitation to collaborate on a Google Doc."

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Wednesday, December 12, 2007

Can we trust Web apps for Education?

Google was down today
For about an hour today Google was down. We could not access anything Google, not Blogger, not Gmail, not anything. This is finals week. There is a lot of talk about using Google apps for class work. I have even been interviewed by a local TV station on the subject. I started thinking, what if I had depended on it for my final? There are so many links from the lab where my students take their exams to Google and there are so many possible points of failure. So many things can break at the worst possible time. Backhoe disconnects, firewall problems, and many other network and server issues far from my classroom can cause my students to not be able to accomplish a critical task at a critical time. Today it was an inconvenience. If it had happened in the middle of an exam it would have been a disaster. It made me wonder, can we trust Web apps for Education?

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Friday, December 07, 2007

VuVox Photostory Collage

Scoble interviewing Hernandez and Howard

Vuvox for photojournalism
SJSU J&MC Alum Robert Scoble recently interviewed Richard Hernandez of the San Jose Mercury News. About this interview Scoble said, "Richard Hernandez, who's worked for the San Jose Mercury News (Silicon Valley's biggest newspaper) for 13 years shows off how he uses a new service from VuVox to build a new kind of photostory based on a collage. He shows how he overlays audio, video, and other pictures and links to tell a new kind of story." Also in this interview is Dane Howard, CEO of VuVox. This is a really cool tool we should look at. It would be great to do something with this at SJSU.

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Saturday, November 24, 2007

iPod Classroom

ipod classroom

According to a recent Los Angeles Times article by staff writer Michelle Quinn:

Baxter Wood is one of Hubert Dreyfus' most devoted students. During lectures on existentialism, Wood hangs on every word, savoring the moments when the 78-year-old philosophy professor pauses to consider a student's comment or relay how a meaning-of-life question had him up at 2 a.m.

But Wood is not sitting in a lecture hall on the UC Berkeley campus, nor has he met Dreyfus. He is in the cab of his 18-wheel big rig, hauling dog food from Ohio to the West Coast or flat-screen TVs from Los Angeles to points east.The 61-year-old trucker from El Paso eavesdrops on the lectures by downloading them for free from Apple Inc.'s iTunes store...

Not only is this a huge benefit to the public, this is a benefit to society at large. Emerging technology makes it possible for us to extend learning, knowledge and education far beyond the classroom and that is a cool thing, a very cool thing!

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Tuesday, October 16, 2007

What is for lunch?

Vlog about lunch

What Journalism Students are Having for Lunch
In my class today we did a fun assignment. I wanted the students to be able to tell a story on the Internet using video. So I came up with an assignment where they do a short video talking about that they had for lunch, and post it to the class blog. It ended up being a lot of fun and the answers are pretty interesting I think. They did a great job!

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Wednesday, October 10, 2007

iPod Touch as Thin Client Mac

iPod Touch as Ultra Mobile Portable Thin Client Tablet Mac
This post was done from an iPod Touch. This is what I call an ultra mobile PC. Or, should I say, an Ultra Mobile Thin client Tablet Mac. With its ability to use AJAX Web apps (and it's lack of local apps for doing "work") the iPod Touch is really a cross between a tilt iPod and a wireless only thin client. This it seems to do very well. Considering the fact that it uses a light version of Mac OS X. It is not out of line to think of this as a thin client Mac. Or, the UMPTCM!

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Thursday, July 26, 2007

Lunch with Kemp

Jeremy Kemp

Today I had lunch with Jeremy Kemp of SJSU
Last May I had the pleasure of spending some time with Dr. Daniel Livingstone from the School of Computing at the University of Paisley in Scotland. Dr. Livingstone came to SJSU to deliver a talk on Immersive and Web-based Virtual Learning Environments: Bridging the Gap with Sloodle. I picked him up at SFO and drove him to San Jose. Livingstone and our own Jeremy Kemp had just received a first-year grant of £80,000 from Britain's Eduserv Foundation to develop their Sloodle project (Moodle in Second Life.)

This is big stuff! In my opinion Second Life is where the Internet is headed. Yes, at this stage it is geeky and kinda on-the-edge stuff now, but give this technology ten years. Remember personal computers themselves were once considered geeky and on-the-edge stuff. From what I see all the signs are there for growth in this technology: from Moore's Law to the cost of oil. In my opinion, the world is going to move in a direction of decreasing the movement of people and increasing virtualization in engaging, dynamic and compelling ways. We are going to be moving electrons more and people less.

Is this profound for education? I think so. Kemp has been traveling around the world, he is spending several days a month presenting about this technology (while flying the flag for SJSU.)

Is it a big thing that one of the early innovators in this technology comes from San Jose State University? What do you think? Today I met Jeremy for lunch. What a treat! Someday I will be saying I knew Jeremy Kemp when...

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Thursday, July 12, 2007

Mouse without a table

Logitech Air Mouse

A new way to control your computer
This cool new gadget from Logitech could be very useful for faculty using their computer in the classroom. According to a recent press release:

“The MX Air mouse offers a radically new way for people to control their PC entertainment,” said Rory Dooley, Logitech senior vice president and general manager of the Control Devices business unit. “It’s for anyone who has listened to music on their PC and been frustrated by having to return to the desk to change songs or volume. It’s for people who want to share vacation photos with friends and family without being tied to the desk. It’s for any of the millions of people using the Internet to browse and watch videos on sites such as YouTube or Grouper. And it’s for people with a living-room computer or media PC who want to navigate their media content on their terms.”

With this you no longer have to be on a flat surface, or any surface, to use a mouse. You can use this is thin air.

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Saturday, June 16, 2007

A time for scooters

Buddy 125

We need reliable, economical and dependable local transportation
Most of the driving the average person needs is local and as gas prices continue to escalate in the face of scarcity solutions to local transportation problems are becoming harder to find. Public transportation is far from ubiquitous and convenient. Hybrids help but they are expensive and may be overkill. Not everybody can or will ride a bicycle. I am delighted to find that some new scooters have entered the market. The one I like is the Buddy 125 imported by Genuine. It is a four-stroke and so it is clean and it is an automatic, so it is easy. It is rated at 96 mpg and costs less than $3,000. This is great economical transportation and it is cute as a bug!

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