Tuesday, February 28, 2006

SJSU Help Desk Report #2

GWI statistics

GWI statistics for Feb. 2006
This screen shot shows the percentage of trouble tickets closed at SJSU within the University's ticketing system. Over 60% of all the tickets in the system at the university this month were closed by the Help Desk Staff made up of myself and our seven half-time student assistants. All of the students who work here are from India and they are a close hard working group. I am very proud of them.

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