Thursday, October 29, 2009

SJSU Wireless Network Conversion

Student using SJSU Wireless network

An e-mail message has been distributed by the Campus Communication System to all SJSU faculty and staff. The message says:

On Sunday, November 1, 2009, we will implement major changes to the campus wireless network. The wireless network, currently managed by Comcast, will now be managed by SJSU. This means all support and equipment will be local to this campus.

This move will reduce SJSU’s cost of maintaining the wireless network.

The cut-over will begin Friday, October 30th at 8:00 a.m. and will last through Sunday evening, November 1st. Services may not be available during this time. Services will be restored by Monday morning, November 2nd.

You will continue to use your SJSUOne login and password to access the wireless network.

All wireless support calls will go to the ITSS Help Desk at 4-2377 ((408) 924-2377.) Help desk support hours for wireless support are as follows:

Monday through Thursday: 8:00 a.m. to 6:00 p.m.
Friday: 8:00 a.m. to 4:00 p.m.

Calls received outside of these hours will be handled on an emergency basis and will be resolved on the next business day.

Coverage areas will be the same. There are no adjustments to the physical network. All wireless devices that support a browser will continue to work on the wireless network.

Wireless Guest
Current wireless guest login names and passwords will be unaffected by the move.

MLK Library
The library’s wireless access will be available for SJSU students and faculty using their SJSUOne login and passwords. However, Non SJSU patrons using their library card barcode WILL NOT BE ABLE TO LOGIN.

We apologize for this inconvenience, but it was not possible to recreate this custom feature in the timeline allocated. We will continue to work through this issue and endeavor to bring the library patrons on-line as soon as possible.

For questions or concerns please e-mail UTS (link to send email.) We will gladly respond to your messages.

Our San Jose State University Help Desk will be the first point of contact for supporting the wireless network after the conversion.

Call us at (408) 924-2377 during our normal business hours. Our business hours are the only times we are open and/or are able to address issues. Our business hours are here. Or, go to our ticket portal and submit an incident ticket into our ticketing system. Our ticket portal is here.

The Help Desk Blog is here with more information

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