I am in training this week

I am in training at Apple
My training continues through the end of the week. This training is on Mac OS X 10.4 Tiger. It is part of the Apple certification track. I applied for, and was funded for, this training through a lottery grant. In my opinion we should be trained on all the software we support. We should not have to apply for training and hope we get funded for it through a lottery grant. As it is now, we staff members still have to provide technical support to faculty and students whether we are funded and are trained or not. I think the cost of not training our support staff is higher than the cost of training them. It is my opinion that trained employees are more productive and more likely to do the job right than employees who are not trained. So, training is good. Some folks say we can't afford training. I say we can't afford the mistakes being untrained leads to.